TickReply

Terms of Service

Effective 26 July 2026

These terms govern your use of TickReply at tickreply.in, operated by Sampoorna Digi Branding Private Limited. By creating a workspace you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

1. What the service is

TickReplyconnects your WhatsApp Business number to a shared team inbox, broadcasts, automated flows, drip campaigns and optional AI assistance. It is built on Meta’s WhatsApp Business Platform. We are not Meta, and we do not control WhatsApp.

2. Your account

  • Give accurate registration details and keep them current.
  • You are responsible for everything done under your workspace, including by team members you invite. Keep credentials secret and tell us promptly if they are compromised.
  • You must be 18 or older and legally able to enter a contract.

3. Meta’s rules apply to you too

Using TickReply means using WhatsApp, so Meta’s WhatsApp Business Messaging Policy and Business Terms bind you directly. In particular:

  • You must have opt-in consent from every person you message, obtained before you message them, and you must be able to evidence it.
  • Honour opt-out requests promptly. The service records opt-outs and excludes those contacts from every audience — do not work around this.
  • Business-initiated messages outside the 24-hour service window must use an approved template.
  • Meta may throttle, restrict or ban your number for poor quality ratings or policy breaches. Those decisions are Meta’s and we cannot reverse them.

Breaching Meta’s policies is a breach of these terms, and we may suspend your workspace to protect our platform status.

4. Acceptable use

Do not use TickReply to:

  • Send unsolicited bulk messages, or message people who have not opted in.
  • Send unlawful, deceptive, harassing, or infringing content.
  • Impersonate another person or business.
  • Circumvent rate limits, metering, or access controls, or probe our systems without written permission.
  • Resell or white-label the service except under a plan that expressly permits it.

5. Fees, credits and billing

  • Subscription fees are stated on your plan and billed in advance. Payments are processed by Razorpay.
  • WhatsApp conversation charges are passed through at Meta’s published rates with no markup. Those rates are set by Meta and can change.
  • Credits are consumed as you send messages and use AI features. Credits are not money, carry no cash value, and are non-refundable and non-transferable.
  • Fees exclude GST and other taxes, which we add where applicable.
  • If payment fails we may suspend sending after notice. Unpaid amounts may accrue interest at 1.5% per month.
  • Subscription fees are non-refundable except where Indian law requires otherwise. You can cancel at any time and the service continues to the end of the paid period.

6. Your data

You own your workspace data and your contacts. You grant us only the licence needed to run the service for you — storing, processing and transmitting that data on your instructions. Our handling of it is described in the Privacy Policy, and you can remove it as described in Data deletion.

You are responsible for having a lawful basis to hold and message your contacts, and for the content you send.

7. Availability

We aim for high availability but do not guarantee uninterrupted service on standard plans. We may perform maintenance, and we depend on Meta’s platform, which can fail or change independently of us.

8. Suspension and termination

  • You may close your workspace at any time from Settings.
  • We may suspend or terminate immediately for breach of these terms, breach of Meta’s policies, non-payment, or activity that threatens our platform or other users.
  • On termination, access ends and we delete your data on the schedule in the Privacy Policy. Export anything you need first.

9. Disclaimers

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that message delivery will always succeed — delivery depends on Meta, on carrier networks, and on the recipient’s device.

10. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability for any claim is limited to the fees you paid us in the three months before the event giving rise to it.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence.

11. Indemnity

You will indemnify us against claims arising from your content, your contacts, your breach of these terms, or your breach of Meta’s policies or applicable law — including claims that you messaged someone without consent.

12. Changes to these terms

We may update these terms. Material changes will be emailed to account owners at least 14 days before they take effect. Continuing to use the service after that constitutes acceptance.

13. Governing law

These terms are governed by the laws of India. The courts at Hyderabad, Telangana have exclusive jurisdiction.

14. Contact

Sampoorna Digi Branding Private Limited
Hyderabad, Telangana, India
support@tickreply.in